We ship every business day using Canada Post, UPS, and Fedex. All qualifying orders over $39 (before tax) will be shipped free of charge using Canada Post Expedited, Fedex Ground, or UPS Ground. Typical delivery times are as follows:

- Please note that in all cases where there are estimates, and are always business days (weekends and holidays do not count). Also please allow time for processing your order. These times are estimates from the time your order is picked up.

-  We ship to the United States free of charge and all of our items are delivered without duties or taxes.

International customers outside of the United States are responsible for any duty or customs assessed by their country.

Taxes

We are located in Ontario, Canada, and taxes are as follows:

Residents of Ontario - 13% HST
Residents of New Brunswick and Newfoundland - 13% HST
Residents of Nova Scotia - 15% HST
Residents of Prince Edward Island - 14% HST
Residents of the remainder of Canada - 5% GST
People outside of Canada - Tax exempt (0%)

Warranty Info

Most products carry a one (1) year manufacturer's warranty. In many cases iDrinkCoffee handles warranty claims in house on behalf of manufacturers. Our service department is highly skilled and an authorized warranty repair centre by many manufacturers.

To make a warranty claim please first contact our technical support department at 1-800-425-5405 or by sending an email to tech@idrinkcoffee.com. One of our technicians will try to troubleshoot your problem with you over the phone/email and will further instruct you if your product needs to be returned for service. Please note that in the case of a warranty claim the customer is responsible for shipping the item back to us, but iDrinkCoffee will cover return shipping costs.

90 Day Return Policy

We will gladly accept any brand new, unopened item, and provide a refund of the purchase price for 90 days after purchase. We will pay for return shipping.* If you received any bonus items with your purchase it is expected that these be returned in brand new, unopened condition as well, otherwise the retail value of any such free gifts will be deducted from your refund. Any coffee that we provide is yours to keep as our gift.

iDrinkCoffee Service Guarantee

As of January 13, 2014 we have updated our return policy and service guarantee.

We want you to be satisfied and we want to take away any risk that you might feel in purchasing a piece of coffee or espresso equipment. So we offer the following guarantees, and better-than-money-back return policy.

For 14 days after delivery of your product, if you're not completely satisfied with your purchase we'll provide you with a 100 percent refund, and you can keep the free coffee that we include with every machine as our gift with no hard feelings. We will even pay for return shipping.*

Between 15 and 45 days we will still take your machine back if you change your mind, but we charge a nominal 15% restocking fee.

Between 46 to 365 days we guarantee a trade in value for your machine of 50% of the original purchase price or more. If after a year you want something bigger and better we have you covered.

Please note that in all cases, all original accessories, manuals, and packaging material must be returned. The buyer is responsible for repackaging the product properly for transportation. The best way to do this is to keep the original packaging from iDrinkCoffee, which meets all courier company requirements. If original packaging is not returned the item does not qualify for our 14 day, or 15 to 45 day return policy. You will be given 50% trade in value, as per our 46 to 365 day trade in guarantee.

* We will pay for shipping only for areas that are serviced by regular UPS standard service and only in Canada. If you live in a remote or rural area or outside of Canada there may be a "beyond destination" surcharge.
** Some products are excluded from our 90 Day Return Policy and iDrinkCoffee Service Guarantee, including all commercial machines and grinders, all special order equipment, all consumable goods, parts and accessories.